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Best Personal Conflict Resolution Expert Stephen Pugh

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Personal Conflict Resolution

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Not All Conflicts Are Alike

There Are Important Factors To Consider Like:

  • There is no one template with a singular solution to resolve all conflicts.
  • Making sure everyone feels heard and respected goes a long way to securing a positive and mutually beneficial solution.
  • One cannot ignore conflict.
  • An unresolved conflict will fester under the surface and then bubble up to the surface at the worst of time.
  • The goal of U2d Conflict Resolution is not to avoid the conflict, but to arrest it and resolve it swiftly.
  • Resolving conflict sooner than later is always the best medicine.

    • Conflict Management: Things To Remember

  • Conflict is about people. It’s the human connection.
  • Managing conflict is the practice of being able to diagnose, address and resolve a personal conflict sensibly, fairly and efficiently.
  • Managing and successfully resolving any business conflict begins first with calmness and active listening.
  • Emotions are already running high. Tempers are increasing. Don’t through more gas on the fire. Achieving positive outcomes remains critical.

    • Conflict Management Steps

    Step 1: Confirm Meeting Details with the Disputants
    Step 2: Call the Conflict Resolution Meeting to Order
    Step 3: Review and Agree on Ground Rules for Consultation and Discussion
    Step 4: Review, Approve or Amend the “Context Document”.
    Step 5: Discussion on Understanding Positions v. Interests
    Step 6: What is the Desired Outcome for the Conflict?
    Step 7: Discuss Opportunities for Achieving the desired Outcomes
    Step 8: Time Out to Recap and Summarize Progress
    Step 9: Define any Barrier for Achieving the Desired Outcome
    Step 10: Reaching Agreement on a Solution to End the Conflict
    Step 11: Confirm the Agreement to End the Conflict
    Step 12: Clarifying the Disputants Responsibilities
    Step 13: Celebrate Success – Crossing the Finish Line Together
    Step 14: Wrap-Up and Thank the Disputants
    Step 15: Prepare a Learning Document (the End Game)

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