Professional Conflict Resolution Services in Alberta - Stephen Pugh - SFP Consulting

Upside to Down Conflict Resolution Services Inc.

Professional Conflicft. Personal Conflict. Social Injustice Resolution.

Stephen Pugh will solve your conflict.

My business background and professional reputation in public service, as an international consultant, has allowed me to build and grow another high calibre authentic business practice.

Resolving conflict whether it be personal, business, or advancing long overdue injustices continues to be my life mission.
*These are not professional legal services. If you need a lawyer. Please contact a lawyer.
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Resolving Your Business Conflict Starts Now

Making sure everyone feels heard and respected goes a long way to securing a positive and mutually beneficial solution.

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Stephen Pugh

Personal & Professional Conflict Resolution Expert

About Stephen Pugh

Personal Conflict Resolution

Conflict is the opportunity to re-engage in positive, meaningful and productive conversations and discussions with a focus on deepening understanding while being civil.

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Professional Conflict Management

Every business wants their workplace to be operating harmonious and fine-tuned like a consistent heartbeat.

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Here is what you will get from Conflict Expert Stephen Pugh & U2D Conflict Resolution

What Can You Expect from Stephen Pugh & U2D Conflict Resolution?

  • Delivery of exceptional client first priority service that is timely and reliable.
  • Success starts with focused and active listening to your voice and conflict event.
  • Valuing what matters to you is important to me; as is building a strong and caring team relationship.
  • Setting clear expectations, proper direction and guidance and ensuring our structure and process is appropriate for your conflict resolution.
  • Approaching and resolving your conflict with optimism, enthusiasm and never giving up.
  • Energizing you to achieve your mission realistically.
  • Driven to create a strategy and a solution for you that is cost effective.

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    Delivery of exceptional client first priority service that is timely and reliable.

    Click To Contact

    Driven to create a strategy and a solution for you that is cost effective.

    About Stephen Pugh

    Success starts with focused and active listening to your voice and conflict event.

    Click To Contact

    Valuing what matters to you is important to me; as is building a strong and caring team relationship.

    Click To Contact

    Setting clear expectations, proper direction and guidance and ensuring our structure and process is appropriate for your conflict resolution.

    See Services

    Approaching and resolving your conflict with optimism, enthusiasm and never giving up.

    Click To Contact

    Energizing you to achieve your mission realistically.

    Click To Contact

    Solve Your Personal and Professional Conflict Affordably

    Stephen Pugh is the Professional Expert you need.

    You Are Given the Benefit of Doubt

    Whomever or whatever started the Conflict give the benefit of the doubt that Best Intentions were involved.

    Sticking to the Relevant Facts

    Being Open and Honest at all Times throughout the Conflict Discussion is the best recipe.

    Big Conflicts Are Little Conflicts

    Think of a circuit board. Looking at the whole of the circuit is complicated, but piece by piece one can connect it all together.

    Wiping the Slate Clean

    Embracing conflict in the workplace enables all workers and the organization’s leadership teams to deepen their understanding of workplace activities and incidents while encouraging “all” to learn, grow, and improve as a team.

    Stephen Pugh - Respected International Business Consultant

    My work has touched many clients throughout Canada and internationally.

    My professional career spans over 4 decades of leadership experience; first in public service with the AB Ministry of Energy.

    My professional background involves resolving conflicts at governmental, energy sector, and Indigenous levels, as well as handling disputes related to public interest groups.
    Additionally, I served as an international consultant specializing in oil, gas, and pipeline regulatory matters, including appeals, compliance prevention, and resolution of business and personal conflicts.
    I am committed to addressing various injustices and launched Upside to Down Conflict Resolution Services in 2020 to focus solely on conflict resolution, a passion of mine.

    Contact Me
    U2D Conflict Resolution Services - Stephen Pugh - SFP Consulting

    Professional Conflict Resolution Services

    Stephen Pugh - Conflict Expert

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    Contact Stephen Pugh

    Tips To Resolve Your Conflict - One cannot ignore conflict.

    Not all business conflicts are alike, nor can they be managed, as if they were alike.

    There is no one template with a singular solution to resolve all business conflicts.

    Making sure everyone feels heard and respected goes a long way to securing a positive and mutually beneficial solution.

    An unresolved conflict will fester under the surface and then bubble up to the surface at the worst of time.
    The goal of the organization is not to avoid the conflict, but to arrest it and resolve it swiftly.

    Resolving conflict sooner than later is always the best medicine.

    Not All Conflicts Are Alike

    There Are Important Factors To Consider Like:

  • There is no one template with a singular solution to resolve all conflicts.
  • Making sure everyone feels heard and respected goes a long way to securing a positive and mutually beneficial solution.
  • One cannot ignore conflict.
  • An unresolved conflict will fester under the surface and then bubble up to the surface at the worst of time.
  • The goal of U2d Conflict Resolution is not to avoid the conflict, but to arrest it and resolve it swiftly.
  • Resolving conflict sooner than later is always the best medicine.

    • Conflict Management: Things To Remember

  • Conflict is about people. It’s the human connection.
  • Managing conflict is the practice of being able to diagnose, address and resolve a personal conflict sensibly, fairly and efficiently.
  • Managing and successfully resolving any business conflict begins first with calmness and active listening.
  • Emotions are already running high. Tempers are increasing. Don’t through more gas on the fire. Achieving positive outcomes remains critical.

    • Conflict Management Steps

    Step 1: Confirm Meeting Details with the Disputants
    Step 2: Call the Conflict Resolution Meeting to Order
    Step 3: Review and Agree on Ground Rules for Consultation and Discussion
    Step 4: Review, Approve or Amend the “Context Document”.
    Step 5: Discussion on Understanding Positions v. Interests
    Step 6: What is the Desired Outcome for the Conflict?
    Step 7: Discuss Opportunities for Achieving the desired Outcomes
    Step 8: Time Out to Recap and Summarize Progress
    Step 9: Define any Barrier for Achieving the Desired Outcome
    Step 10: Reaching Agreement on a Solution to End the Conflict
    Step 11: Confirm the Agreement to End the Conflict
    Step 12: Clarifying the Disputants Responsibilities
    Step 13: Celebrate Success – Crossing the Finish Line Together
    Step 14: Wrap-Up and Thank the Disputants
    Step 15: Prepare a Learning Document (the End Game)

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